Retail chains are in continuos change to adapt their operations to the new omnichannel anvironment. MHE has just done a study to identify current and planned (18 months ahead) store operational initiatives with higher impact. As part of this works, a survey among 80 spanish retail chains was conducted.
Below the main finding of this research.
Store operational initiatives with CURRENT high impact are
– Interaction with product
– Merchandise reception and preparation pre sale
Store operational initiatives with PLANNED high impact are
-Click and collect service
– Optimisation of communication at store level
MHE collaborates with major retail chains and brands to improve operations at store level