Retail Human Potential

Continuous learning as a competitive advantage

Business approach to human resources management
Apple store staff

  • Vision of transformation and not merely transactional
  • In line with digital evolution and new working space
  • Learning from the future and not just based on the past
  • Emphasis on skills and not so much on the functions themselves
  • Reskilling
  • Effective decentralization
  • Beyond internal and external benchmarking

 

Employee experience

Satisfied employees generate confidence and are the best branding for the retail business. Impact on the customer experience.
Suits Store Staff

  • Mapping of the employee experience in its different phases:
    • talent acquisition
    • on boarding
    • engagement
    • development
    • departure and alumni
  • Definition and monitoring of employee satisfaction indicators:
      • wages/benefits
      • personal/work balance. flexibility
      • stability/ease promotion
      • management and direct managers
      • culture and business environment

 

Product Team Transformation

Review and identification of skills present and necessary in the medium term in a new digital environment and integrating the different channels
store staff mirror

  • Business planning
  • Product design and development
  • Quantification
  • Sourcing
  • Range review and results management
  • Indicators
  • Action plan and priorities
  • Execution
 

 

Transformation marketing team / CUSTOMER

Review and identification of skills present and necessary in the medium term in a new digital environment and integrating the different channels
Amazon Store Autocheckout

    • branding
    • customer experience management
    • customer retention management. loyalty
    • promotional calendar
    • digital and conventional media planning and management
    • indicators
    • action plan and priorities
    • execution

 

 

 

Store teams transformation

Review and identification of skills present and necessary in the medium term in a new digital environment and integrating the different channels
AliExpress

  • new area supervisors role
  • support and improvement of the customer itinerary in store using the new digital tools, especially pre-shopping
    potential for greater adaptation and personalization in in-store customer interaction
  • click & collect optimization and channel integration
  • automation opportunities
  • streamlining in-store processes not directly linked to customer interaction
  • indicators
  • action plan and priorities
  • execution

Copyright ©2021 | MHE Consumer

Send this to friend